FAQs
- How Can I Find Out The Operating Hours, Address And Contact Details For My Preferred Café?
- How Can I Provide Feedback?
- Will I Earn Bean Points For Mobile Orders?
- Can Someone Else Pick Up My Order On My Behalf?
- Can I Cancel My Order After It's Been Placed?
- Can I Make Changes To My Order After It's Been Placed?
- I Have Placed An Order. How Can I View The Status Of My Order?
- Can I Schedule My Order For Pickup At A Specific Date & Time?
- Can I Place A Mobile Order But Pay At The Café?
- What Are The Payment Options Available To Me For Mobile Orders?
- Can I Transfer My TCB Bean Points To My MyCBTL Account?
- Can I Still Earn TCB Bean Points?
- Can I Continue Using My The Coffee Bean Card (TCB card)?
- Can I Stack My Reward Vouchers On Top Of Existing Promotions?
- Can I Use Multiple Rewards In A Single Transaction?
- How Do I Utilize My Rewards?
- Can I Request For An Extension For An Expired Reward?
- What Is The Expiry Date Of My Rewards?
- Where Can I View My List Of Rewards?
- How Do I Redeem Rewards?
- I Have Bean Points In My Existing TCB Card. Can I Transfer Them To My MyCBTL Account?
- Can I Transfer My Bean Points To Another Member?
- My Bean Points Have Expired, But I Have Not Redeemed Them. What Can I Do?
- How Do I Know When My Bean Points Will Expire?
- Will My Bean Points Expire?
- My Bean Points Balance Appears Incorrect. Can I Get Some Assistance?
- How Do I View My Bean Points History?
- How Long Does It Take For Bean Points To Be Credited To My Account?
- Is There a Cap To The Bean Points I Can Earn?
- I Forgot To Scan My Member QR Code When Making a Purchase In Café. Can I Still Earn Bean Points?