We understand how important your Bean Points are, and we want to make sure every point is counted correctly.
First, Give It a Little Time
After making a qualifying purchase, Bean Points may take up to 30 minutes to appear in your account and Bean Points History. This short delay helps ensure your transaction is properly processed.
Still Not Seeing the Correct Balance?
If your Bean Points still appear incorrect after the 30-minute waiting period, our Customer Service Team is here to help.
Reach out through the MyCBTL app or visit our support channels for assistance. We’ll look into it and make sure your rewards are back on track.