We’re always eager to hear from you. Whether it’s praise, suggestions, or an issue you’ve encountered, your insights help us elevate your MyCBTL experience.
Submit Through Our Contact Form
To share your feedback:
- Visit our feedback portal: https://support.coffeebean.com.my/hc/en-us/requests/new
- Enter your email address and choose a topic.
- Write a concise title (5–10 words) that captures the main point.
- Provide a clear, detailed description include order numbers or screenshots if applicable.
- Attach any supporting files and click Submit.
What to Include for Fast Resolution
- A brief but specific title (e.g., “App crashes on checkout”).
- Detailed description of your experience or suggestion.
- Relevant order number or date/time for order-related issues.
- Screenshots or attachments that illustrate the problem.
Other Ways to Reach Us
- In the MyCBTL app: go to Profile → Help & Support, then tap Contact Us.
- Social media: send us a direct message on Facebook or Instagram.
- In-café: let our Brew Crew know your feedback during your next visit.