FAQs
- Checking Your Points Balance
- What Happens If Points Don’t Appear?
- Expiration of Points
- What Is The MyCBTL App About?
- What Features Can I Find in the MyCBTL App?
- How Can I Find Out The Operating Hours, Address And Contact Details For My Preferred Café?
- Can I Transfer My Bean Points To Another Member?
- What Is The Difference Between The MyCBTL App & MyCBTL Rewards Program?
- I Have Downloaded The MyCBTL App And Would Like To Create An Account. What Should I Do?
- How Can I Provide Feedback?
- Will I Earn Bean Points For Mobile Orders?
- Can Someone Else Pick Up My Order On My Behalf?
- Can I Cancel My Order After It's Been Placed?
- Can I Make Changes To My Order After It's Been Placed?
- How Do I Get My Official E-Invoice?
- Is The Order Confirmation Email Considering As An Official E-Invoice?
- Will I Receive A Receipt After Placing An Order?
- I Have Placed An Order. How Can I View The Status Of My Order?
- Can I Schedule My Order For Pickup At A Specific Date & Time?
- Can I Place A Mobile Order But Pay At The Café?
- What Are The Payment Options Available To Me For Mobile Orders?
- Can I Transfer My TCB Bean Points To My MyCBTL Account?
- Can I Still Earn TCB Bean Points?
- Can I Continue Using My The Coffee Bean Card (TCB card)?
- Can I Stack My Reward Vouchers On Top Of Existing Promotions?
- Can I Use Multiple Rewards In A Single Transaction?
- How Do I Utilize My Rewards?
- Can I Request For An Extension For An Expired Reward?
- What Is The Expiry Date Of My Rewards?
- Where Can I View My List Of Rewards?