FAQs
- How Do I Redeem Rewards?
- I Have Bean Points In My Existing TCB Card. Can I Transfer Them To My MyCBTL Account?
- My Bean Points Have Expired, But I Have Not Redeemed Them. What Can I Do?
- How Do I Know When My Bean Points Will Expire?
- Will My Bean Points Expire?
- My Bean Points Balance Appears Incorrect. Can I Get Some Assistance?
- How Do I View My Bean Points History?
- How Long Does It Take For Bean Points To Be Credited To My Account?
- Is There a Cap To The Bean Points I Can Earn?
- I Forgot To Scan My Member QR Code When Making a Purchase In Café. Can I Still Earn Bean Points?
- What Are The Ways I Can Earn Bean Points?
- What Are MyCBTL Bean Points?
- Are There Any Birthday Privileges I Can Enjoy As A Member?
- Are There Any Welcome Privileges I Can Enjoy Upon Registration?
- Which Are The Participating Cafés?
- How Do I Join The MyCBTL Rewards Program?
- What Is The MyCBTL Rewards Program?
- How Can I Manage My Communication Preferences?
- I Would Like To Change The Date Of Birth In My Account. How Can I Do So?
- There Is No Password Setup During My Registration. How Do I Log In To My Account?
- I Would Like to Change The Email Address Used to Register For My Account. How Can I Do So?
- Is My Membership Transferable?
- Is There a Membership Fee To Join MyCBTL?