How Do I Get My Official E-Invoice?

To obtain an official e-invoice, please log in to the Xilnex portal using your purchase details.

Step-by-Step Guide

1. Gather your purchase information
   • Order number (found in your order confirmation email or in-app “Orders” history)
   • Date of purchase
   • Email address used for the transaction
2. Visit the Xilnex portal
   • Go to the Xilnex e-Invoicing page:
3. Log in or register
   • If you already have a Xilnex account, sign in with your credentials
   • If you’re new, click Register and follow the prompts using your email
4. Enter your purchase details
   • Input your order number, purchase date, and registered email
   • Click Retrieve Invoice
5. Download or email your e-invoice
   • View the generated PDF on screen
   • Choose Download to save locally or Send to Email for a copy in your inbox

Tips for a Smooth Experience

• Keep your order confirmation email handy to avoid typos in the order number.
• Make sure the date format matches Xilnex’s requirements (e.g., YYYY-MM-DD).
• If retrieval fails, double-check that you’re using the same email tied to the purchase.
• For bulk requests or corporate invoicing, contact Xilnex support directly through their portal.
• Still having trouble? Reach out via Profile → Help & Support in the MyCBTL app with your order number.