Once you’ve tapped Place Order, your request is sent instantly to the café for preparation, and we’re unable to cancel it. Always double-check to make sure your order is exactly right before confirming.
Why Orders Can’t Be Canceled
- Confirmation triggers our real-time prep workflow.
- Baristas begin crafting immediately to keep wait times short.
- There’s no pause-point once the order hits the queue.
How to Ensure Your Order Is Spot-On
- Review your Cart thoroughly: check item names, sizes, and quantities.
- Confirm any customizations like milk choices or add-ons.
- Verify your pick-up time slot and café location.
- Make sure the correct voucher and payment method are applied.
What If You Really Need a Change?
Although orders can’t be canceled in-app:
- Arrive at the café ASAP and speak with our Brew Crew directly if your order hasn’t started, they may be able to help on a case-by-case basis.
- Place a new corrected order in the app to ensure you get exactly what you want.
Still Need help?
Chat with our Virtual Assistant, Tilly, for quick answers on FAQs, order concerns, store information, and more.
👉 Click here to start chatting
Need More Assistance?
For concerns that need additional support, send us a request through our Contact Us Form and our Customer Service team will be happy to assist you.