Is The Order Confirmation Email Considering As An Official E-Invoice?

The order confirmation email you receive after placing and paying for a Mobile Order is a digital receipt, not an official e-invoice. It confirms your purchase details items, prices, payment method, store location, and order number—but does not carry the legal tax formatting required for an official invoice.

What the Email Confirmation Includes

• A summary of items ordered with quantities and prices
• Total amount paid and payment method used
• Store name, address, and date/time of transaction
• Unique order number for reference

Why It’s Not an Official E-Invoice

An official e-invoice is a government-compliant document that includes specific tax information such as VAT breakdowns, seller tax identification, and an authorized serial number. The confirmation email focuses on purchase verification and does not include these mandated tax details.

How to Obtain an Official E-Invoice

1. Visit any Coffee Bean & Tea Leaf café and present your order number.
2. Ask the barista or customer service for an official e-invoice of your recent purchase.
3. Provide your tax identification or business details if required by local regulations.
4. The café will issue a compliant e-invoice, either printed on the spot or sent via email.

Alternatively, you can contact MyCBTL Support through the app’s Profile → Help & Support section and request an e-invoice. Have your order number and purchase date ready to speed up the process.

Tips for Smooth Invoicing

• Keep your order number handy by saving the confirmation email or viewing it in Orders within the app.
• Update your contact and business details in Profile → Account Settings before requesting an invoice.
• Request your official e-invoice as soon as possible after purchase to ensure compliance with any reporting deadlines.