Allergic Reactions and Food Safety Concerns

At The Coffee Bean & Tea Leaf (CBTL) Malaysia, customer safety is a top priority. Whether you're enjoying a handcrafted beverage or a freshly prepared meal, CBTL is committed to maintaining the highest standards of food safety and allergen awareness. Here's what you need to know to stay safe and informed.

Understanding Allergic Reactions

Food allergies can be serious, and CBTL Malaysia takes them seriously too. Common allergens found in menu items may include:

• Dairy – Present in milk-based drinks, whipped cream, and cheese.
• Nuts – Found in baked goods, toppings, and select beverages.
• Gluten – Present in pastries, breads, and sauces.
• Eggs – Used in baked goods and breakfast items.
• Soy – Found in milk alternatives and some sauces.
• Seafood – Included in select seasonal dishes.

⚠️ If you have a known allergy, always inform the staff before placing your order. Ingredient lists may vary by outlet or season.

Food Safety Practices

CBTL Malaysia follows strict food safety protocols to ensure every item served is clean, safe, and prepared with care.

Key Measures Include:

• Regular hygiene training for all staff
• Proper food handling and storage procedures
• Routine equipment sanitization
• Temperature control for perishable items
• Clear labeling of ingredients and allergens where applicable

How to Stay Informed

1. Use the MyCBTL App

• Tap on menu items to view ingredients and customization options.
• Choose milk alternatives or request no toppings if needed.

2. Ask In-Store Staff

• Baristas and team members are trained to assist with allergen and safety questions.
• Don’t hesitate to ask about preparation methods or ingredient sources.

3. Visit the CBTL Malaysia Website

• offers menu insights and seasonal updates.
• For detailed allergen or food safety inquiries, use the Contact Us page.

4. Report Any Concerns

If you experience an allergic reaction or suspect a food safety issue:

• Seek medical attention immediately if needed.
• Contact CBTL Malaysia via their with details of your order, outlet, and experience.