At The Coffee Bean & Tea Leaf (CBTL) Malaysia, your experience matters. Whether you loved your handcrafted drink or encountered a hiccup with your order, CBTL welcomes your feedback to help improve service and ensure every visit is a satisfying one. Here's how you can easily share your thoughts.
1. Through the MyCBTL Malaysia App
If you placed your order via the MyCBTL App, you can submit feedback directly within the platform.
How to Do It:
- Open the app and go to Order History.
- Select the specific order you want to comment on.
- Tap “Give Feedback” or “Rate This Order”.
- Share your experience, rate the items, and suggest improvements.
Tip: Be specific—mention the outlet, item, and time to help the team respond effectively.
2. CBTL Malaysia Website
Visit and head to the Contact Us section.
What You Can Submit:
- General feedback about service or product quality
- Compliments for outstanding staff
- Issues with delivery or pickup orders
You’ll receive a follow-up via email if your feedback requires a response.
3. In-Store Feedback
Prefer to speak directly? CBTL baristas and outlet managers are happy to hear from you.
You Can:
- Share your thoughts at the counter
- Fill out a feedback card (available at select outlets)
- Ask for the manager if you have a concern that needs immediate attention
4. Customer Service Hotline
For urgent matters or unresolved issues, contact CBTL Malaysia’s customer support team.
- Phone numbers and email addresses are listed on the website.
- Be ready to provide your order number, outlet name, and a brief description of the issue.
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Still Need Help? Need help calling the store? Chat with our Virtual Assistant, Tilly, for quick answers on FAQs, order concerns, store information, and more. 👉 Click here to start chatting Have Feedback to Share? We'd love to hear from you. Tell us about your experience, compliments, suggestions, or concerns. 👉 Click here to share your feedback |