How To Check The Status Of Your Order

Whether you're grabbing a quick latte on the go or ordering a cozy breakfast from home, The Coffee Bean & Tea Leaf (CBTL) Malaysia makes it easy to stay updated on your order. Thanks to their user-friendly mobile app and integrated delivery platforms, tracking your order status is just a few taps away.

Using the MyCBTL App

The MyCBTL Malaysia app is your all-in-one hub for placing and tracking orders. Here’s how to check your order status:

Step-by-Step Guide:

1. Log In or Sign Up to MyCBTL App - Use your registered account or create one to start ordering.
2. Place Your Order - Select your preferred outlet, customize your items, and proceed to checkout.
3. Track Your Order After payment, your order status will appear on the app:
   • Pending – Order received, awaiting confirmation.
   • In Progress – Being prepared by the café.
   • Ready for Pickup – Your order is complete and waiting at the counter.

Pro Tip: Enable push notifications to get real-time updates without opening the app.

If You Ordered via Delivery Platforms

If you placed your order through GrabFood, Foodpanda, or other delivery services:

• Open the respective app.
• Go to “My Orders” or “Order History.”
• Tap on your current order to view its live status, including rider location and estimated arrival time.

Need Help?

If your order status seems stuck or unclear, you can:

• Contact the CBTL outlet directly (phone numbers are listed in the app).
• Reach out via CBTL Malaysia’s Customer Service.