At The Coffee Bean & Tea Leaf®, we take your feedback seriously and are committed to providing safe, high-quality food and beverages every time you visit. While it’s rare for issues to occur, we want you to know the best way to share your experience if something doesn’t meet expectations.
Sharing general feedback
We value your thoughts on your order—whether it’s about taste, service, or how we can improve.
- In the café: Please speak directly with the Manager on Duty. They’ll be happy to hear your feedback and assist you immediately.
- After your visit: Submit your feedback through our online form, and our Customer Experience Team will review it carefully.
Food safety or allergic reactions
Your health and safety are our top priorities.
- If this is a medical emergency, please seek immediate medical assistance.
- In the café: Notify the Manager on Duty right away—they can provide on-the-spot assistance and escalate as needed.
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After your visit: Use the online form to report the concern. Please include:
- Order number or receipt
- Store location
- Date and time of your visit
- Details of the concern (e.g., suspected allergen, food quality issue)
- Photos, if available
What happens next
- Our team will review your report and may contact you for more details.
- For food safety concerns, we work closely with our Quality & Safety Team to investigate thoroughly.
- Your feedback helps us continuously improve and ensures a better experience for all guests.
✨ Tip: Most concerns can be addressed right away in-store, so we encourage you to first speak with the Manager on Duty whenever possible.