At The Coffee Bean & Tea Leaf®, we want every visit to be warm, welcoming, and enjoyable. If your experience doesn’t meet expectations, we want to know so we can address it quickly and improve.
While You’re Still in the Café
The fastest way to resolve a concern is to speak directly with the Manager on Duty. Our managers are trained to assist you immediately and help turn your visit around.
If You’ve Already Left the Café
1. Contact the Store Directly
o Call or visit the café and ask to speak with the Manager on Duty.
o You can find contact information in our Store Directory.
2. Reach Out to Us Online
o Submit your concern through our Customer Feedback Form (CUF) via the [Contact Us Form].
o Include details such as store location, date, time, and your order so we can investigate properly.
o Our team will review your feedback and follow up with you directly.
Why Your Feedback Matters
Your feedback helps us:
· Understand and investigate concerns thoroughly
· Take the right actions to resolve issues
· Improve our service and ensure consistency across all CBTL cafés
👉Tip: Whether it’s service, food and drink quality, or the overall atmosphere, please don’t hesitate to share your experience — we value your voice and are here to listen.