Missing Items in Your Order: What to Do at CBTL Malaysia

At The Coffee Bean & Tea Leaf (CBTL) Malaysia, every order is crafted with care—but occasionally, mistakes happen. If you’ve received an order with missing items, don’t worry. CBTL is committed to resolving issues quickly and ensuring your experience remains positive. Here’s what to do if something’s missing from your order.


Step 1: Double-Check Your Order

Before reporting a missing item, take a moment to:

• Review your order receipt or confirmation email.
• Check your delivery bag thoroughly, including side pockets or compartments.
• Confirm whether the item was excluded due to customization or availability.

Step 2: Identify How You Ordered

If You Ordered via the MyCBTL App:

• Open the app and go to Order History.
• Select the affected order.
• Tap “Report an Issue” or use the feedback form to describe the missing item.

If You Ordered via GrabFood, FoodPanda, or Other Platforms:

• Use the app’s Help or Support section.
• Choose the relevant order and select “Missing Item”.
• Submit your claim with details and photos if possible.

Tip: A quick photo of your received items can help speed up the resolution.

Step 3: Contact the CBTL store Directly
Please call the store you purchased from directly for immediate help. You may find their contact number in the Store Locator.
 

Step 4: Resolution and Follow-Up
CBTL Malaysia aims to respond promptly and may offer:

• A replacement item at your next visit
• A refund or credit depending on the platform and payment method
• Assistance from customer support to ensure satisfaction

Final Sip

Missing items can be frustrating, but CBTL Malaysia is here to make it right. With a few simple steps, you can report the issue and enjoy the quality service you deserve. Your feedback helps CBTL improve—and ensures every cup and bite is just as you ordered.