What To Do If You Receive the Wrong Item

Steps to follow

1. Check your receipt or order confirmation
   • Compare what you ordered with what you received.
   • Note any differences (e.g., wrong drink, size, or food item).
2. If you’re still at the café
   • Show your receipt/order confirmation to the Manager on Duty.
   • They’ll be happy to correct the mistake for you.
3. If you’ve already left the café
   • Let us know through our online form.
   • Provide your order number, store location, date/time, and a short description of the incorrect item.

Note: Optional but helpful Upload a photo of the incorrect item it helps us investigate and resolve the issue faster.

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